Support
Experiencing issues?
Be sure to check our system status page in case there is an ongoing issue prior to contacting us.
Contact us
Email us at support@antarys.co.uk
WhatsApp or SMS us at 07488557439.
FAQs
I placed an order but haven't received any confirmation email. What should I do?
- Check your spam or junk email folder as sometimes confirmation emails may get filtered there.
- Ensure that the email address provided during checkout is correct.
- Wait for a few minutes as sometimes there might be a delay in receiving confirmation emails.
- If you still haven’t received the email, contact our support team with your order details, and we’ll assist you promptly.
I'm unable to login to my account. What should I do?
- If you’re having trouble logging into your account, first ensure that you’re entering the correct username and password.
- If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
- Double-check your internet connection as connectivity issues can sometimes interfere with logging in.
- Clear your browser cache and cookies, or try accessing your account from a different browser or device.
- If the problem persists, contact our support team for further assistance.
I need assistance setting up or configuring my cloud service account. Can you help?
- Absolutely! Our support team is here to assist you with any setup or configuration issues you may encounter.
- Whether you’re a new user or need help with advanced configurations, we’ll guide you through the process step-by-step.
- Contact us via email, phone, or live chat, and one of our knowledgeable representatives will provide you with the assistance you need to get started or optimize your cloud service experience.
I'm experiencing slow performance or intermittent downtime. What could be causing this?
- Performance issues or downtime may occur due to various factors, including server maintenance, high traffic volumes, or technical glitches.
- Check our service status page or social media channels for any announcements regarding scheduled maintenance or known issues.
- If there are no reported issues, try refreshing your browser or accessing the service from a different device to see if the problem persists.
- If you continue to experience slow performance or downtime, contact our support team with details of the issue, including any error messages you may be receiving, for further investigation and resolution.
